Privacy Policy
At On Point Eyecare, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website or attending our clinic, you consent to the practices described in this policy.
1. Personal Information We Collect
We may collect personal and sensitive health information, including:
● Your name, address, phone number, and email
● Date of birth and Medicare or private health insurance details
● Medical and ocular history relevant to your eye health
● Payment and billing details (where applicable)
● Website usage data (such as cookies and IP address)
We only collect information that is reasonably necessary to provide optometric care and related services.
2. How We Collect Your Information
We may collect personal information:
● When you book an appointment (online, by phone, or in person)
● During consultations and eye examinations
● Through online forms, contact pages, or email correspondence
● Via cookies or analytics tools used on our website
3. Why We Collect Your Information
Your information is collected to:
● Provide high-quality optometric and eye health care
● Communicate with you regarding appointments, results, or treatment
● Process payments and health fund claims
● Meet medical, professional, and legal obligations
● Improve our services and website experience
4. Storage and Security of Your Information
Your personal information is stored securely in electronic and physical formats. We use industry-standard safeguards to protect against loss, unauthorised access, misuse, or disclosure.
Access to your information is restricted to authorised staff only.
5. Disclosure to Third Parties
We do not sell your personal information.
Your information may be shared only where necessary, including with:
● Medicare and private health insurers
● Referring healthcare providers
● Secure practice management, booking, and communication platforms
● Regulatory bodies where required by law
All third parties are required to handle your information in accordance with Australian privacy laws.
6. Your Rights
You have the right to:
● Access or request correction of your personal information
● Withdraw consent to marketing communications
● Request deletion of information where legally permitted
To exercise these rights, please contact us:
📞 (07) 4863 4781
7. Cookies and Website Analytics
Our website may use cookies and analytics tools such as Google Analytics to improve functionality and user experience. These tools collect aggregated data and do not personally identify you
8. Complaints and Privacy Concerns
If you believe your privacy has been breached or have concerns about how your information is handled, please contact us using the details above.
We will investigate all complaints promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Contact Details
On Point Eyecare
📍 14 Discovery Ln, Mount Pleasant QLD 4740
📞 (07) 4863 4781
🌐 www.onpointeyecare.com.au
Last update: 16th December 2025